Refund Policy

Last updated: September 26, 2026

You can take the full assessment and see a free preview of your results before paying anything, so you know what you're getting. The full Career Identity Profile is digital content delivered instantly, so all sales are final once your profile has been made available to you.

1. Who processes your order

Payments are processed securely by Stripe. We are the seller: any approved refund is issued by us, through Stripe, to your original payment method.

2. Immediate access and your right of withdrawal

At checkout you ask for your profile to be made available immediately and acknowledge that, once it is, you lose any statutory right of withdrawal (for example the 14-day right that applies to consumers in the EU and UK). This is the standard for digital content that is delivered and used right away.

3. When we do refund

You were charged more than once for the same purchase.
You were charged but never received access, and we couldn't fix it within a reasonable time.
A refund is required by the consumer laws that apply to you.

Write to [email protected] from the email you used to buy (or include your order number). We reply within 2 business days.

4. After a refund

Access to the full profile ends, and its download and share links stop working.

5. Problems with a charge

If something looks wrong on your statement, contact us first — it's faster than a bank dispute, and we'll sort it out.